Blog
Free content for food for thought. Read our latest blog articles, we have a lot to say.
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Articles
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February22
2022
Change Management: Results With and Without. A Case Study.
Nexum's case studies offer practical insights for organisations wishing to make changes that stick. Executive Summary Why should I read? To get a real-life example of what can happen without a structured approach to managing the change. We uncover the difference in outcome between two organisations seeking to deploy the same technological solution to a recurrent and common issue in the personal care service sector. Highlights: In one case, the implementation phase proved much longer than expected. Only half of the staff was or stayed on board. The gulf between the target set and the number of people proficiently using the change kept widening every day. The second case shows adoption and utilisation rates close to 88%. A clear CM plan with actionable strategies delivered expected results on time. For a complete overview of what a successful CM plan looks like, please see Keys to application. Background ...
Written by
Nelly Tire and Vincent Piedboeuf -
February01
2022
The 12 best Change Management resources in January 2022
The 12 best Change Management resources in January 2022 Many great articles, posts, podcasts, webinars, videos and memes were published in January about change management. That tells me that change management is maturing as a discipline. We have curated 12 articles, which are worth reading if you want to stay on top of what is going on in change management. 1. JOSH BERSIN. What The Pandemic Taught Us About Change Josh Bersin has been one of the leading thought leaders within HR, Talent and Learning for more than 15 years. He has just released a new publication called: "The Change Agility Playbook: Ten lessons in Change Agility". I think it is an important and really good publication, and you can find the link in this article. The playbook results from two years of research with surveys, interviews and discussions with more than 1, 400 organisations. ...
Written by
Morten Kamp Andersen -
December24
2021
How do you set your change project on the right track? And how do you know for sure it is still on the right track as you proceed? Don’t guess your way to success. PROSCI Change Triangle Model[1] (PCT) is a powerful framework that helps you identify risks and improve outcomes. The second instalment of our series provides all the practical information you need not only to secure early wins that build strong foundations for the change but also to create a follow-up system. Leave nothing to chance! To recap: the PCT, at the roots of the 3 Phase Process Driving the change takes a set of actions that unfold in three stages. Just remember the simple triad “prepare – manage – sustain”. Preparing the approach starts with defining what you are aiming for and what the organisation will look like after the change. But it takes a ...
Written by
Morten Kamp Andersen -
December03
2021
2 Approaches to Managing Resistance
Resistance to change is a natural reaction- it’s human nature. When going through change in your organisation, the goal should not be to eliminate resistance, but to mitigate it when it happens. Prosci® often describe change as going from the current state, through the transition state, to the future state. Think of the current state as the comfort zone, and the future state as uncertainty. It is inevitable that this will bring about pockets of resistance in your organisation. Resistance is not just a small hurdle to overcome- It can come with severe costs like project delays, loss of valued employees and inefficiencies. So, what are the steps we can take to alleviate this? Resistance Prevention Prosci® identifies 2 avenues that you can apply no matter where you are in your change process. The first of these being resistance prevention. The best way to prevent resistance ...
Written by
Rhys Tompkins -
December02
2021
Refresh your Change Management tool kit (1/6)! New PROSCI’s 3-Phase Process, an intro.
Familiar with PROSCI’s methods? Here is an opportunity to dust off your knowledge and incorporate developments into your daily practice. New to the discipline of Change Management? Here is everything you need to know about the global leader in CM solutions. Get off to a great start or refresh your tool kit with our brand-new series of posts. This is the closest thing to a refresher course, and it’s packed with infographics you don’t want to miss! In this first instalment, we give you a taste of what’s to come before we go back to the basics … with a twist. Why the update and what to expect. If change wasn’t hard enough, crisis-led changes pose massive human challenges. Those are unprecedented times. In a world marked by escalating levels of uncertainty, we need flexible and easy-to-use tools to deal with the people side of change. That ...
Written by
Renaud de Lombaert -
November10
2021
Moving to the Hybrid Workplace: How ADP and Otis Managed the Change.
The move is having a significant impact on corporate culture, and it is full of human challenges. In both cases, Awareness and Desire are key components and drivers of the change process. The context, nature of the change and approaches adopted create a fertile ground for Enterprise-wide Change Management (ECM) development. Executive Summary The process of hybridisation involves the shift to remote working and, in some instances, the creation of a flex office. We have conducted interviews with Otis and ADP to get the big picture and understand how they deal with the change(s). 1. Sponsors can make or break the change, but sponsorship deficiencies are quite common. The case of ADP highlights the role of CM practitioners, not as substitutes to leaders in sponsoring the change, but as enabling forces. While CM experts lack proper authority or proximity to the field, a close working relationship with ...
Written by
Renaud de Lombaert -
August31
2021
4 Dos and Don’ts when going “Agile” Enterprise wide.
Going Agile entreprise wide? We help you navigate the waters of organisational change. Our previous blog explored the 5 traits most agile organisations have in common. And to get you there, we are now taking a deeper dive into Change Management best practices. Key contributors, obstacles, lessons from past experiences … here is all you need to keep in mind before embarking on the journey. “How did they get there?”: 4 success factors Worldwide surveys conducted by PROSCI over the years pinpoint 4 success factors[1], closely tied to how well organisations can manage the change in a structured and consistent way: # 1. Ensuring solid executive sponsorship. This is the number-one success factor, no matter the nature and scope of the change. To make it high-impact and long-lasting, change champions count on active and visible leaders who walk the talk. Sponsors create awareness and embody the ...
Written by
Claus Fjelding Whitt -
August17
2021
5 Traits most Agile Organisations have in common.
Reasons to go “Agile” enterprise-wide[1] are plenty. Think of customer satisfaction, employee engagement, operational and financial performance … all these key indicators of long-term success get a massive boost, if you go Agile the right way. Our last post took a data-driven approach to explore the outcomes. But while there are many clear benefits, there are also a number of pitfalls. No “Agile” transformation is meant to be easy. From vision to action and deep-seated change, the road to implementation is probably longer than you think. This series of two blogs shares Change Management best practices to guide your efforts. But before we discuss lessons from past experiences (part II), let’s start with what most agile organisations have in common (part I)[2]. 5 Traits Long gone are the days when businesses were relying on hierarchy and specialisation as performance drivers. The accelerated pace of changes and technological disruptions are forcing organisations ...
Written by
Claus Fjelding Whitt -
July07
2021
4 reasons why you should embrace Agile, the smart way.
Agile. It’s everywhere around us. Agile has gained a lot of traction since its inception back in the 90’s. And with bigger and faster changes now facing organisations worldwide, it is more than ever before under the spotlight. Agile methods are further expanding beyond software development to go enterprise wide. Transformations of this magnitude span multiple organisational dimensions at once: strategy, structure (networked teams), processes (fast learning cycles), people (empowerment) and (cutting edge) technology. But as adoption keeps growing, some ask whether we are taking it too far. If you feel pressed to jump into the Agile bandwagon, here is a cold, hard look at its business impacts[1] to help you decide. Should you embrace and fully scale Agile? The answer is in the numbers. However, here is the thing: speed isn’t everything. Top 3 reasons why organisations choose to go Agile enterprise wide How do organisations usually justify the move ...
Written by
Claus Fjelding Whitt