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Articles
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May19
2022
This is how they used Change Management to shift mindsets and succeed.
Executive Summary Nexum's case studies offer practical insights for organisations wishing to make changes that stick. Why should I read? Type of change. Against a backdrop of a corporate merger, this IT-driven change involved the implementation of a new operating model (TOM) whose effectiveness largely depended on mindset shifts. An exciting case study packed with human challenges that teaches a lot about how Change Management can create a fertile ground for adopting new processes, roles and behaviours. What success looks like. In the IT department, where many efforts went into preparing and managing the change, results show a massive difference in terms of adoption and engagement compared to the rest of the organisation. An engagement survey conducted before CM solutions were deployed suggested a modest progression in only 4 out of 11 categories under scrutiny. A second mirror survey carried out at the two-year ...
Written by
Pauline NAVEAU et Vincent PIEDBOEUF -
April29
2022
Upgraded Tools to successfully Manage the Change, with PROSCI.
Joining us right now or just discovering this series? We are halfway through PROSCI 3-phase process. Our last blog offered plenty of advice on how to design the "best fitted" approach to preparing for the change with PROSCI's refreshed Methodology. Let's now dive into the nuts and bolts of Phase 2: "Managing the change". In this fourth instalment, you'll learn how to drive adoption and utilisation by creating, implementing and adapting plans to help people and the organisation navigate ADKAR transitions. Managing the change is the art of connecting the "how" to the "who". Organisations don't change. People do. Get familiar with the new ADKAR Blueprint for structuring the change. Discover a refreshed set of Change Management plans. Find out how to track your performances to optimise for success and adapt your plans to stay the course. Plan and act. Key question: What will we do to support ...
Written by
Morten Kamp Andersen -
April01
2022
The 10 best Change Management resources in March 2022
The 10 best Change Management resources in March 2022 "To improve is to change; to be perfect is to change often". This quote by Winston Churchill is a bit misleading because we will never be perfect. But I do believe that we are in a time where we are required to change how we work often. Also, a bit too often for my liking. We must, therefore, as a community, continue to consider how we evolve this discipline called Change Management. Thanks for all the great articles which you continue to write, and thanks for all the comments and questions you pose to the status quo. Let's continue to evolve. These resources are some of what make our discipline better. Let me hear your comments to them. 1. CARL RHODES. How technology is transforming change management from an art to a science. Carl is Managing Director with EY ...
Written by
Morten Kamp Andersen -
March31
2022
How Prosci’s refreshed methodology improves the preparation of the change.
All the tools to complete Phase 1, "Prepare the Approach".
Welcome back to our series dedicated to updating (or building!) your Change Management toolkit. In this new instalment, we guide you step by step through the process of preparing for the change (*Phase 1 – “Prepare the approach”, updated PROSCI 3-phase Process*). Driving successful change requires quite a lot of work upfront. Yet, too many organisations are trying to figure out the right mix of actions and tools on the go. With PROSCI's updated methodology, we've got your back covered. This is your cheat sheet to get into the starting blocks in the best possible conditions. Define the vision. Define the impact. Define the approach. Lay solid foundations for the change and win the long-distance race. Step 1. Define success (and connect people to the vision). Define and refine your vision. A clear-cut vision gives your organisation a clear future. What are you trying to accomplish? ...
Written by
Renaud de Lombaert -
March01
2022
The 11 best Change Management resources in February 2022
The 11 best Change Management resources in February 2022 Last year, I made a comment about how surprised I was by the lack of good articles about change management. I take that back. February was a month full of great Change Management resources. And I have not even covered webinars and conferences, which also offers insights, case studies and workshops. We have curated eleven articles, which are worth reading if you want to stay on top of what is going on in change management. 1. AL LEE-BOURKE 10 Tips from psychology every change leader should know Can people actually change? asks Al Lee-Bourke from Microsoft on Prosci's blog. In psychology, there's a concept called "plaster versus plastic, " which was hotly debated by scholars. Are we like plaster in that we "set" at a certain age, and we can't change after that? Or are we like plastic, where ...
Written by
Morten Kamp Andersen -
February22
2022
Change Management: Results With and Without. A Case Study.
Nexum's case studies offer practical insights for organisations wishing to make changes that stick. Executive Summary Why should I read? To get a real-life example of what can happen without a structured approach to managing the change. We uncover the difference in outcome between two organisations seeking to deploy the same technological solution to a recurrent and common issue in the personal care service sector. Highlights: In one case, the implementation phase proved much longer than expected. Only half of the staff was or stayed on board. The gulf between the target set and the number of people proficiently using the change kept widening every day. The second case shows adoption and utilisation rates close to 88%. A clear CM plan with actionable strategies delivered expected results on time. For a complete overview of what a successful CM plan looks like, please see Keys to application. Background ...
Written by
Nelly Tire and Vincent Piedboeuf -
February01
2022
The 12 best Change Management resources in January 2022
The 12 best Change Management resources in January 2022 Many great articles, posts, podcasts, webinars, videos and memes were published in January about change management. That tells me that change management is maturing as a discipline. We have curated 12 articles, which are worth reading if you want to stay on top of what is going on in change management. 1. JOSH BERSIN. What The Pandemic Taught Us About Change Josh Bersin has been one of the leading thought leaders within HR, Talent and Learning for more than 15 years. He has just released a new publication called: "The Change Agility Playbook: Ten lessons in Change Agility". I think it is an important and really good publication, and you can find the link in this article. The playbook results from two years of research with surveys, interviews and discussions with more than 1, 400 organisations. ...
Written by
Morten Kamp Andersen -
December24
2021
How do you set your change project on the right track? And how do you know for sure it is still on the right track as you proceed? Don’t guess your way to success. PROSCI Change Triangle Model[1] (PCT) is a powerful framework that helps you identify risks and improve outcomes. The second instalment of our series provides all the practical information you need not only to secure early wins that build strong foundations for the change but also to create a follow-up system. Leave nothing to chance! To recap: the PCT, at the roots of the 3 Phase Process Driving the change takes a set of actions that unfold in three stages. Just remember the simple triad “prepare – manage – sustain”. Preparing the approach starts with defining what you are aiming for and what the organisation will look like after the change. But it takes a ...
Written by
Morten Kamp Andersen -
December02
2021
Refresh your Change Management tool kit (1/6)! New PROSCI’s 3-Phase Process, an intro.
Familiar with PROSCI’s methods? Here is an opportunity to dust off your knowledge and incorporate developments into your daily practice. New to the discipline of Change Management? Here is everything you need to know about the global leader in CM solutions. Get off to a great start or refresh your tool kit with our brand-new series of posts. This is the closest thing to a refresher course, and it’s packed with infographics you don’t want to miss! In this first instalment, we give you a taste of what’s to come before we go back to the basics … with a twist. Why the update and what to expect. If change wasn’t hard enough, crisis-led changes pose massive human challenges. Those are unprecedented times. In a world marked by escalating levels of uncertainty, we need flexible and easy-to-use tools to deal with the people side of change. That ...
Written by
Renaud de Lombaert